Returns & Exchanges
At Face to Face Games, we want you to be completely satisfied with your fashion purchases. If your new apparel doesn't fit or meet your expectations, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack Your Items
Place the unworn, unwashed garments with original tags attached into their original packaging to ensure they are protected during transit.
Label and Ship
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a pickup.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or ship your exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing